Refund Policy
ophraluviex Financial Analysis Platform
Effective: January 15, 20251 Refund Eligibility Overview
At ophraluviex, we understand that circumstances change. Our refund policy reflects our commitment to fair treatment while maintaining sustainable business operations. Refunds are available for specific situations outlined in this document, with processing times varying based on your payment method and the nature of your request.
All refund requests must be submitted within the specified timeframes detailed below. We evaluate each request individually, considering factors such as usage patterns, subscription duration, and the specific circumstances of your request.
2 Refund Criteria & Timeframes
Monthly Subscriptions
Full refund available within 7 days of initial purchase. Pro-rated refunds considered for technical issues occurring within the first 14 days of service.
Annual Subscriptions
Full refund within 14 days of purchase. After 14 days, pro-rated refunds available for unused months, subject to minimum service period requirements.
Enterprise Plans
Custom refund terms apply based on your enterprise agreement. Refund eligibility determined during contract negotiation and specified in your service agreement.
3 Refund Process Timeline
Standard Processing Steps
4 Non-Refundable Circumstances
Certain situations fall outside our refund policy scope. These include subscription cancellations requested after the applicable refund period, refunds for services already fully consumed or extensively used, and requests stemming from user error or misunderstanding of service capabilities.
Additionally, refunds are not available for account suspensions due to policy violations, third-party integration issues beyond our control, or changes in your business needs that don't relate to service functionality problems.
Important Payment Information
Refunds are processed using the original payment method. For credit card payments, processing may take 3-5 additional business days to appear on your statement. Bank transfers and alternative payment methods may require 7-14 business days for completion.
5 Special Circumstances
We recognize that exceptional situations may warrant consideration beyond standard policy terms. Technical outages lasting more than 24 hours, significant feature changes that affect core functionality, or documented billing errors receive individual assessment.
For disputes involving substantial amounts or complex technical issues, we may request additional documentation or schedule a consultation call to understand your specific situation better.
Refund Request Contact Information
To initiate a refund request, please contact our billing team with your account details and reason for the refund request.